A comprehensive hotel management platform handling reservations, guest services, housekeeping, and revenue analytics across multiple resort properties.
Client
Kuriftu Resort & Spa
Industry
Hospitality
Year
2024
Kuriftu Resort & Spa operates multiple luxury properties across Ethiopia, each with unique service offerings. Their existing systems were fragmented, with different properties using different tools for bookings, housekeeping, and guest management. This led to double bookings, inconsistent guest experiences, and difficulty generating consolidated financial reports across all locations.
We embedded a team on-site at two Kuriftu properties to observe daily operations firsthand. We mapped every guest touchpoint from booking to checkout and identified integration points with existing third-party platforms like OTAs. We adopted an agile methodology with bi-weekly demos to property managers, ensuring the solution matched real operational needs.
The system provides a centralized booking engine with real-time availability across all properties, automated housekeeping task management, guest preference tracking for personalized experiences, integrated point-of-sale for restaurants and spa services, revenue management with dynamic pricing recommendations, and a mobile app for staff to manage tasks on the floor.
35%
Increase in occupancy rate
50%
Reduction in double bookings
20%
Improvement in guest satisfaction scores
3x
Faster check-in and checkout process
“The system gave us a single view of all our properties for the first time. Our staff spend less time on administration and more time creating memorable guest experiences.”
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