LuX AI
Turn every guest interaction into revenue.
LuX AI is a hospitality-focused artificial intelligence engine that identifies and delivers personalized upsell and cross-sell opportunities throughout the guest journey. From pre-arrival room upgrades and spa packages to in-stay dining recommendations and late-checkout offers, LuX AI analyzes guest profiles, booking data, and real-time behavioral signals to present the right offer at the right moment through the right channel. The result is measurably higher ancillary revenue per guest and elevated satisfaction scores, all without adding pressure on front-desk staff.
Key Features
Guest Intelligence Engine
Aggregates booking history, loyalty tier, preferences, and real-time behavior to build a dynamic guest profile that powers personalization.
- 360-degree guest profiles
- Behavioral signal tracking
- Preference learning
- Loyalty tier integration
Smart Offer Engine
Machine-learning models determine the optimal offer, price point, and delivery timing to maximize conversion while respecting guest experience.
Omnichannel Delivery
Presents offers via email, SMS, in-app messaging, web check-in portals, and front-desk prompts, meeting guests wherever they are.
- Pre-arrival email campaigns
- In-stay mobile notifications
- Front-desk guided selling
- Post-stay re-engagement
Revenue Analytics
Track upsell revenue, conversion rates, and average revenue per guest across properties. Identify top-performing offers and underperforming segments.
A/B Testing Framework
Test offer copy, pricing, imagery, and delivery timing to continuously improve conversion rates with statistical rigor.
How It Works
Connect Your PMS
Integrate LuX AI with your property management system to ingest reservation, guest, and inventory data.
Define Your Catalog
Configure upsell and cross-sell offers: room upgrades, F&B packages, spa treatments, experiences, and more.
AI Takes Over
The engine matches guests to offers, optimizes pricing and timing, and delivers personalized recommendations automatically.
Measure & Refine
Review revenue dashboards, analyze conversion funnels, and run A/B tests to continually improve performance.
Who It's For
Luxury & Boutique Hotels
Offer curated room upgrades, welcome amenities, and bespoke experiences that align with high-end guest expectations.
Resort Properties
Bundle spa, dining, and activity packages tailored to family, couple, or group travel segments.
Business Hotels
Promote early check-in, late checkout, airport transfers, and meeting-room add-ons to corporate travelers.
Frequently Asked Questions
Interested in LuX AI?
Schedule a demo or talk to our team about how LuX AI can work for your business.
Request a Demo